What is Our Return Policy?
Hero Army Surplus is committed to providing the highest quality gear to match the needs and expectations of its customers. In instances where the product does not meet your expectation, must be returned for warranty coverage or needs to be returned for any other reason the
following terms and procedures should be followed:

General Returns
Items may be returned in new and unopened condition within 30 days of delivery for a full store credit. Be aware when testing merchandise sizing because clothing items that are washed, worn, soiled, bear any odor, or are missing original labeling cannot be returned. Excluding
instances where an incorrect item has been shipped, Hero Army Surplus does not reimburse or credit shipping expenses.

All returns must be authorized by Customer Service by emailing hero@heroarmysurplus.com  for an RMA#.  Once an RMA# has been issued, please clearly mark the outside of the return shipping box with this number, otherwise your package will be returned unopened.

Warranty Returns
Before returning items for warranty issues, please contact Customer Service by emailing  hero@heroarmysurplus.com whereas each item is subject to specific warranty coverage and return procedures.  Some items are returned directly to the product manufacturer for warranty service.

Returned items may be repaired or replaced at the discretion of the manufacturer.  The return shipping box should be marked clearly with the RMA# as issued by Customer Service, otherwise your package will be returned unopened.